Retail Banker II

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day.

Office Location: Eastland, Texas, United States

Responsibilities

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times.

• Process deposit and withdrawal transactions based on the Bank's policies and procedures
• Answer phone, process treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes and other financial transactions
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders)
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures

Requirements

The incumbent must possess an in-depth knowledge of retail services and products and have excellent customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks.

• High school diploma or GED, College degree or twelve months’ customer contact and sales experience required, Banking experience preferred
• Communication and sales skills, Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills
• Commitment to providing “WOW” customer service is required
• Ability to work flexible hours and/or extended hours as business requires, including Saturday hours and holiday hours
• Periodic travel to Abilene or other Bank Regions for training is required

Qualifications

Must be able to learn to be proficient on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.

• Accurate processing of data/accounting entries and proficiency in applications such as Word and Excel