Retail Banker II

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

About the role

Office Location: Orange, Texas, United States

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face-to-face, written correspondence, or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer and has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Perform other functions including but not limited to: answering phone, processing treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes, and other financial transactions.
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
• Cross-train in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be required based on your branch location’s hours of operation.

Requirements

• High school diploma or GED.
• College degree or twelve months’ customer contact and sales experience required; banking experience preferred.
• Strong communication and sales skills.
• Mathematical and general business knowledge typically acquired by a high school graduate, with minimum typing and calculator skills.
• Customer relations, accuracy, speed, attention to detail, flexibility, and judgment.
• Courteous, professional demeanor and ability to handle multiple tasks.
• Commitment to providing “WOW” customer service.
• Proficiency in applications such as Word and Excel.
• Ability to work flexible and/or extended hours as business requires.

Skills

• Learn to be proficient on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline, and Vertex.
• Accurate processing of data/accounting entries.