Retail Banker II

About the role

As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Scope

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures
• Answer phone
• Process treasury tax and loan payments
• Process savings bonds
• Process loan payments
• Process mail deposits
• Process safe deposit boxes
• Other financial transactions as needed
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders)
• Cross training in image capture processes
• Actively participate in the Customer Service First sales and service culture
• Support the values of the organization
• Follow established Bank policies and procedures

Qualifications

• Self-starting team player
• High school diploma or GED
• College degree OR twelve months' customer contact and sales experience required
• Banking experience preferred
• Communication and sales skills
• Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills
• Customer relations, accuracy, speed, detail, flexibility and judgment
• Courteous, professional demeanor
• Ability to handle multi tasks
• Commitment to providing "WOW" customer service
• Must be willing to learn proficiency on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex
• Accurate processing of data/accounting entries
• Proficient in applications such as Word and Excel
• Must be able to work flexible hours and/or extended hours as business requires
• Periodic travel to Abilene or other Bank Regions for training is required
• Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation

Schedule

Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation. Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required.