Retail Banker

Essential Duties & Responsibilities

• Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication
• Perform paying and receiving responsibilities; Receive and process deposits, withdrawals, and loan payments
• Cash checks
• Issue Cashiers Checks and Gift Cards
• Operate coin machine, currency counter, and Teller Cash Recycler (TCR)
• Handle vault transactions
• Enroll customers in Online Banking and Xpress Deposit
• Perform balancing procedures
• Encode and image work
• Handle miscellaneous responsibilities, including:
• Bank opening and closing procedures
• Print statements
• Enter address changes
• Order checks
• Absorb and assist customers via phone
• Place holds
• Maintain constant awareness of fraudulent or suspicious transactions and comply with BSA and other regulations and procedures to include recognizing CTR & SAR transactions

Supervisory Responsibilities

None

Compliance

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas. All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience

A high school diploma or general education degree required. Cash handling experience preferred; previous banking, sales, and customer serviced experience highly desirable.

Skills / Knowledge / Abilities

• Ability to effectively communicate courteously and professionally in English (both written and oral) with customers and team members.
• Ability to handle cash transactions accurately and efficiently.
• Ability to project friendly, courteous, and professional image.
• Sound reasoning and judgment skills with the ability to problem solve.
• Ability to maintain confidentiality.
• Ability to utilize all necessary software applications as well as Microsoft Office.
• Good interpersonal communication skills to effectively relate to all levels of the Bank staff.

Physical Requirements

• Able to sit or stand for an extended period of time
• Able to lift up to 50 pounds
• Use of fine motor skills