Retail Bank Branch Manager - Full Time

Duties And Responsibilities

• Oversees all daily operations of the branch—ensuring seamless, timely, and compliant customer service delivery.
• Aid in managing the Mobile Branch truck calendar and volunteer assignments, ensuring proper staffing, scheduling, and operational support for community events and outreach activities.
• Manage and maintain excellent customer experience across all service channels, including ITM experience, lobby engagement, and any external waiting or service touchpoints.
• Demonstrate full commitment to the success, culture, and development of the banking center and its employees.
• Maintain comprehensive knowledge of all bank products, services, systems, and policies in order to support customers and guide staff effectively.
• Resolve complex customer concerns and escalated service issues while modeling superior customer service standards for the branch team.
• Perform leadership duties by assigning work, monitoring performance, reviewing accuracy, and ensuring tasks are completed according to bank policy and regulatory expectations.
• Lead and support staff development through coaching, mentoring, performance feedback, and reinforcement of operational and service expectations.
• Ensure compliance with all internal controls, security procedures, audit requirements, and regulatory standards across branch environments.
• Monitor branch performance metrics—including deposit growth, customer experience scores, operational performance, and employee productivity—and implement strategies to strengthen results.
• Actively engage in community outreach and business development efforts to expand customer relationships and enhance the bank’s presence in the service area.

Minimum Qualifications

• Minimum three (3) years of banking experience, including at least one (1) year in a leadership role
• Proven success in sales leadership, relationship development, and business growth
• Strong ability to coach, develop, and motivate high-performing teams
• Excellent communication, relationship-building, and client service skills
• Strong operational, compliance, and risk management focus
• Demonstrated ability to drive results while delivering an exceptional client experience
• Highly organized with strong attention to detail and sound decision-making skills
• Ability to analyze reports, financial data, and performance metrics to identify opportunities, drive results, and effectively communicate insights to executive leadership