Retail Back End Department Head

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates—driven by our vision to inspire people through golf and tennis.

About the Role

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor.

Responsibilities

• Support and oversee all Logistics and E-Commerce operations.
• Ensure the product is set, in-stock, accurately priced, and signed on the sales floor.
• Direct on-floor work assignments and provide specific departmental training for all Associates.
• Participate in weekly department walks with the Operations Manager (OM) to evaluate the state of the business and create worklists for self/department Associates that align with their strengths; follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with the Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to have an obsessed Customer experience mindset regarding the timeliness of e-commerce processes and presentation standards.
• Maintain clean, organized, and operational receiving areas, equipment, and supplies.
• Consistently execute and maintain all receiving programs and procedures.
• Set all new floorplans/planograms in partnership with department Associates.
• Accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns in partnership with department Associates, and perform price changes.
• Set Merchandise Standards, complete cycle counts, and maintain topstock/backstock integrity.
• Provide override support to the front end and complete daily safety walks looking for any potential safety concerns in the assigned department.
• Act as the expert of the assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence, including cash handling procedures, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintaining brand/merchandising standards across the entire store, driving Customer experience, and ensuring Associate/Customer safety.

Requirements

• High School Diploma or equivalent; retail experience preferred.

Skills

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally and set expectations for executing Company programs.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Organize multiple priorities to ensure proper resource allocation to meet objectives.
• Leadership: Lead by example and enforce high standards of Customer service with a Servant Leadership approach.

Working Conditions

• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

• Must be able to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Pay

$18.50 - $21.25 USD Hourly