Retail Back End Department Head

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest-growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates—driven by our vision to inspire people through golf and tennis.

About the Role

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor.

Responsibilities

• Support and oversee all Logistics and E-Commerce operations.
• Ensure product is set, in-stock, accurately priced, and signed on the sales floor.
• Direct on-floor work assignments and provide specific departmental training for all Associates.
• Participate in weekly department walks with the Operations Manager (OM) to evaluate the state of the business and create worklists aligned with Associates’ strengths; follow up on execution of assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with the Store Leadership Team.
• Assist in maintaining sales floor merchandise at a premiere stock and visual level to drive sales and enhance the Customer experience.
• Coach and train Associates to prioritize an obsessed Customer experience mindset, particularly regarding e-commerce processing and presentation standards.
• Maintain clean, organized, and operational receiving areas, equipment, and supplies.
• Consistently execute and maintain all receiving programs and procedures.
• Set all new floorplans/planograms in partnership with department Associates.
• Accurately receive all daily receipts and create tickets for purchase order issues.
• Execute monthly markdowns, price changes, and set Merchandise Standards in partnership with department Associates.
• Complete cycle counts and maintain topstock/backstock integrity.
• Provide override support to the front end.
• Complete daily safety walks to identify potential safety concerns in the assigned department.
• Act as the expert of the assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe, secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence, including cash handling procedures, deposits, Customer escalations, opening/closing procedures, providing task direction to all departments, maintaining brand/merchandising standards, driving Customer experience, and ensuring Associate/Customer safety.

Requirements

• High School Diploma or equivalent; retail experience preferred.
• Strong listening and interpersonal skills with good verbal and written communication abilities; able to communicate cross-functionally and set expectations for Company programs.
• Basic computer skills with working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Capable of quickly learning business acumen with appropriate training.
• Strong organizational skills to manage multiple priorities and allocate resources effectively.
• Leadership ability to set high standards for Customer service through daily actions and a Servant Leadership approach.

Skills

• Logistics, process management, and efficiency expertise.
• Experience in maintaining a 95% E-Commerce fulfillment rate.
• Proficiency in managing RTV/Customer Warranty processes and receiving standards.
• Ability to ensure accurate tagging integrity before product placement.
• Adherence to Company Merchandise Standards when setting products.

Working Conditions

• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible work week, including nights, weekends, and holidays depending on business needs.

Pay

$18.50 - $21.25 USD hourly.