Retail Asst Store Manager – Abbott Northwestern Gift Shop (#157)

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose-driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full-time Assistant Store Manager for the Gift Shop at Abbott Northwestern, in Minneapolis, MN, who embodies these qualities and is ready to take our store to the next level.

Responsibilities

• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Achieve store sales goals and target metric objectives.
• Ensure consistent execution of company's marketing and visual presentation.
• Set up advertising displays and arrange merchandise on counter or tables to promote sales.
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards.
• Ensure compliance to policies and procedures and report concerns to Store Manager.
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required.
• Maintain the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked.
• Handle cash management, including counting down the register drawer, following company policy for taking credit cards and other forms of payment, and keeping daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork.
• In the absence of the Store Manager, make bank deposits and obtain change for the registers as needed.
• Ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours.
• Maintain a clean and tidy workspace, including supervision of cleaning services.

Requirements

• High School diploma or equivalent.
• Previous Retail experience, preferably 1 year.
• Cash handling experience, preferably 1 year.
• Basic computer skills, familiarity with point-of-sale tracking technology a plus.

Knowledge, Skills And Abilities

• Stand for long periods of time.
• Strong customer service skills with the ability to build rapport with customers.
• Excellent phone etiquette and communication skills.
• Basic math skills for processing transactions.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong sales skills with the ability to upsell and cross-sell products.
• Effective time management skills to prioritize tasks and meet deadlines.