Retail Associate, Old Orchard Center

About The Black Tux

We design and manufacture modern formal wear with natural fabrics sourced from top textile mills. Our expert stylists support customers in 7 showrooms and 40 Nordstrom locations, ensuring a perfect fit every time.

About the team

The Retail team supports customers by guiding them through personalized fitting appointments, assisting with styling, and helping them achieve their event vision. They thrive on collaboration, accountability, and continuous learning.

What you’ll do

• Guide customers through personalized fitting appointments and provide expert styling advice.
• Use product knowledge and brand storytelling to guide customers through styling and fit.
• Support customers from concept to checkout, ensuring a seamless experience.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics.
• Coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Who You Are

• Customer-focused individual with a passion for styling and event coordination.
• Naturally curious about customer’s lives and style needs, identifying opportunities for formalwear ownership and building long-term relationships.
• Confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• Humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

Perks & Benefits

• Paid company-recognized holidays aligning with our holiday pay policy.
• No Black Friday adjusted hours.
• Employee engagement & cultural events.
• Discounts on garment rental and purchases for you, your partner, and friends & family.
• Annual compensation process $17.06 - $20.26 an hour.

Compensation

The Nordstrom Old Orchard Center, Retail Associate role is onsite. The base hourly range for this position is $17.06-$20.26, but the actual compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity & Inclusion

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.

E-Verify Participation

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

Privacy Policy Notice

A notice disclosed here.