Retail Associate Manager MURRYSVILLE | Blue Spruce Way

About the role

Arch Telecom's Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Their role involves creating energy and excitement around our products and services, thriving in a fast-paced, fun environment, and focusing on customer needs.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side sell to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Aid the Retail Store Manager in daily operations and coaching.
• Build proficiency in customer service, providing a best-in-class customer experience and building loyalty.
• Use digital tools to enhance interactions and onboarding, demonstrating how our coverage, plans, and services meet customer needs.
• Complete training on in-store experience, new skills, and processes, and become proficient in using systems and reference resources.
• Partner with employees across channels to collectively own the customer experience, resolve issues, and create a seamless environment.
• Identify and handoff small business leads, and develop strong peer relationships.

Qualifications

• Be at least 18 years of age.
• Have a high school diploma or GED.
• Be able to stand for long periods of time and lift up to 25 lbs.
• Have reliable transportation.
• Work full-time (40 hours).

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Health benefits for full-time employees