Retail Associate Manager - Columbus Neighborhood
Job Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
- Monitor and control store expenses, discounting, and credits to support financial objectives
- Oversee customer wait times and ensure customer needs are met through effective team coordination
- Stay current on products, services, and leadership practices to serve as an expert resource for the team
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Knowledge, Skills and Abilities
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Qualifications
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Monthly or quarterly sales incentives
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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