Retail Associate

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

About the role

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and may perform a range of functions in all areas of the store as business needs require.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers in any way necessary—register-trained, assists with merchandise, and answers customer questions in a polite and knowledgeable manner.
• Greets all customers by making eye contact, smiling, and saying "hello" throughout the store, as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to customers at all times, handling all customer issues courteously and calling store leadership when needed.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor, merchandising all items per company best practice and maintaining merchandise/brand familiarity.
• Understands and follows the Loss Prevention Awareness program, shortage policies, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card details, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, maintaining accuracy when handling bankable tenders.
• Maximizes productivity by executing all store best practices and minimizing steps in workflow.

Qualifications

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Skills

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates working stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Pay

The base pay range for this role is $16.90 - $17.40 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.