Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, answering questions, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers with merchandise, answers questions politely and knowledgeably, and greets customers by making eye contact and saying "hello."
• Responds promptly and efficiently to customer service calls, handles issues courteously, and calls leadership when necessary.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery tasks to keep the store neat and organized.
• Expedites new merchandise receipts, merchandises items according to company best practices, and maintains familiarity with merchandise and brand names within departments.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifies and processes MOS merchandise, and notifies leadership for approval.
• Handles cash, checks, charge cards, and refunds accurately, following all policies and procedures.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.