Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience for our customers. As part of our team, you’ll experience success through career growth, teamwork, and a commitment to diversity, equality, and inclusion. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company dedicated to fostering an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Ensure a positive shopping experience for all customers by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect and participate in company recognition programs.
• Assist customers with merchandise, answer questions, and operate registers professionally and knowledgeably.
• Greet customers by making eye contact, smiling, and saying "hello" throughout the store; say "thank you" with every register transaction.
• Respond promptly and efficiently to customer service calls and handle issues courteously, involving store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company best practices and monthly presentation guidelines.
• Understand and follow the Loss Prevention Awareness program, shortage protocols, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card details, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Adhere to all policies and procedures for cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain high awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to maximize productivity by executing store best practices and minimizing steps in workflows.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Qualifications

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution