Retail Associate

Our pursuit of a better way isn't just about our products—it's about our people too. Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. We create ingenious workwear, comfortably capable Buck Naked Underwear, and outside-embracing AKHG gear that equips customers for a hands-on way of life. We're looking for talented individuals who share our beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset.

About the role

A successful Retail Store Associate will strive to go for WOW!—treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Responsibilities

• Develop exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Understand the customer is the center of what we do and layer personalized service into each interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and execute to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner, including giving store greetings, directions, and receiving and filling customer orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards.
• Ensure the sales floor is customer ready and company standards for cleanliness are met in the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures, and practices.
• Perform any other duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer-centric with pride in a job well done and ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Authorization to work in the United States without sponsorship.

Environmental Factors

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting—below waist and above shoulders.
• Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds.
• Push/pull up to 20 lbs.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50 - 85 degrees—especially in stock room areas.
• Use of a computer up to 60% of the time throughout the day.

Benefits

• Daily pay available
• 40% Employee Discount
• Eligible to participate in the 401(k) Plan
• Flexible Scheduling

Pay

$15.50 to $16.00/hour. Compensation listed is for this specific location and is based on several factors, including location, experience, and qualifications.