Retail Associate

About the role

As a Retail Store Associate at Duluth Trading Company, you’ll strive to deliver our “Go for WOW!” standard of customer service—treating every customer right and seizing opportunities to create memorable, above-and-beyond experiences.

Responsibilities

• Develop deep familiarity with the Duluth brand and products to provide solution-oriented, friendly service.
• Center every interaction around the customer, from greeting to fitting room to checkout.
• Communicate current sales and promotions effectively.
• Capture customer emails as part of sales and service.
• Proactively resolve customer concerns with positive, empowered solutions.
• Answer phones courteously, providing store greetings, directions, and processing orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards to keep the sales floor customer-ready.
• Uphold company cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Process register transactions accurately and efficiently.
• Adhere to all company policies, procedures, and practices.
• Perform additional duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience preferred but not required.
• Customer-centric mindset with pride in delivering quality work and ownership of store success.
• Operates with integrity and trust.
• Excellent communication and listening skills.
• Collaborative team player.
• Authorization to work in the United States without sponsorship.

Environmental Factors

• Ability to stand or walk for up to eight hours a day.
• Frequent reaching, bending, and twisting—both below the waist and above the shoulders.
• Frequent use of repetitive hand-to-finger motions and reaching with hands and arms.
• Frequently lift up to 20 pounds; occasionally lift up to 40 pounds.
• Push/pull up to 20 pounds.
• Ability to climb ladders, reach, and bend.
• Work in temperatures ranging from 50–85 degrees, especially in stockroom areas.
• Use of a computer up to 60% of the day.

Benefits

• Daily pay available.
• 40% employee discount.
• Eligibility to participate in the 401(k) plan.
• Flexible scheduling.

Pay

$15.00 to $15.50/hour. Compensation is based on location, experience, and qualifications.

About Duluth Trading Company

Founded in 1989, Duluth Trading Company empowers hard-working individuals to tackle life hands-on. We create innovative gear—from durable workwear to Buck Naked Underwear to outdoor-ready AKHG—that equips customers for a hands-on lifestyle. Our culture thrives on top-notch quality, immersive storytelling, outstanding customer service, and a shared belief in the go-all-in spirit. We seek talented, can-do team members excited to help shape the future of Duluth Trading with a digital-first mindset.