Retail Associate #5511

About the role

We are the nation's largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the store as business needs require. Additional tasks may be requested in specific situations to help achieve customer service and operational goals.

Responsibilities

• Understand that safety is the number one priority and practice safe behaviors in everything you do
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
• Maintain clutter-free, clear egress to emergency exits; immediately correct or report any unsafe conditions or practices to store leadership
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times; recognize fellow associates using company recognition programs
• Assist customers in any way necessary — be register-trained, assist with merchandise, and answer customer questions in a polite and knowledgeable manner
• Greet all customers by making eye contact, smiling, and saying "hello" throughout the store, and say "thank you" with every register transaction
• Provide prompt and efficient responses to customers at all times; respond to customer service calls immediately
• Handle all customer issues in a courteous and helpful way, calling a member of store leadership when needed
• Represent and support the company brand at all times
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor, and restrooms
• Maintain a professional appearance and adhere to the company's dress code at all times
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
• Demonstrate integrity and honesty in all interactions with associates and customers; safeguard confidential information, cash and credit card information, and merchandise
• Follow all Mark-Out-of-Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of store leadership to review and approve all disposals
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures
• Maintain a high level of awareness and accuracy when handling bankable tenders
• Demonstrate a sense of urgency to efficiently perform the role
• Maximize productivity by executing all store best practices and minimizing steps and touches in workflow

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PC as required
• Ability to spend up to 100% of working time standing, walking, and moving around the store
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull, and lift more than 25 pounds
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies
• Certain assignments may require other qualifications and skills
• Associates who work stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds

Supervisory Responsibilities: None.