Retail Assistant Store Manager-THE MALL OF NEW HAMPSHIRE

About the Role

As an Assistant Store Manager at Bath & Body Works, you will partner with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear performance expectations, results goals, and accountability with all associates.
• Act as Manager on Duty to address customer experience, vendor relationships, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure operational execution.
• Implement and sustain floorset direction to optimize business and bring the product story to life.
• Perform opening and closing routines, including bank deposits, shipment receipt, and disseminating company directives.
• Set daily/shift direction and goals for associates.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through selling behaviors, product knowledge, and genuine connections.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability.
• Maintain store safety, cleanliness, and visual appearance through physical activities such as standing, walking, reaching, lifting, climbing ladders, and bending.
• Consistently lift 10 pounds and up to 50 pounds.
• Adhere to all safety standards, values, policies, and procedures.

Requirements

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in retail.
• Ability to thrive in a customer-first retail environment and foster a customer-focused selling culture.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates and de-escalate store/customer situations.
• Availability to work peak days and times, including evenings, weekends, and holidays.
• High school diploma, GED certificate, or relevant work experience.

Skills

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On-demand access to earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family-building benefits.
• Home, auto, and pet insurance, plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition-free courses through Guild, including scholarship opportunities for you and dependents.
• Performance-based sales bonus program for store leadership positions.
• 40% merchandise discount and free products to experience and share the brand.