Retail Assistant Store Manager

About the role

POP MART is seeking an Assistant Store Manager to support its expansion in the United States. This individual will oversee store operations, ensuring a positive customer and employee experience.

Responsibilities

• Manage a team of Brand Associates, setting expectations, goals, and developing talent
• Act as the manager on duty, focusing on delivering results while maintaining a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Set high store standards reflecting POP MART’s brand image, values, and culture
• Be a subject matter expert on POP MART’s core business information, including characters, products, and company history
• Support company marketing events and RoboShop business as needed
• Drive sales performance and meet key performance indicators such as store conversion, units per transaction, and dollars per transaction
• Improve sales of POP MART’s key products like Blind boxes, MEGA, and accessories
• Work flexible hours, including nights, weekends, and holidays
• Execute Visual Merchandising and Marketing directives, install marketing materials, and manage inventory

Requirements

• Retail industry knowledge, skills, and abilities
• Ability to lift up to 50 lbs.
• Confidence and comfort in engaging customers for a great experience
• More than 2 years of store leadership experience in retail
• High ethical standards, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to inform solutions
• Adaptability to a fast-paced environment and implementation of new standardization directives
• High School Diploma
• Must be 18 years old or older
• Flexible and capable of prioritizing multiple tasks

Qualifications

• High School Diploma
• Must be 18 years old or older
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity to operate standard stockroom tools (e.g., box cutters)

Benefits

POP MART offers market-competitive packages including 401k, health insurance, PTO leave, paid sick leave, and family leave. The company also provides on-the-job training and career development opportunities.

Pay

Market-competitive compensation package

Schedule

Flexible schedule to accommodate store operations and events

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Market-competitive packages: 401k, health insurance, PTO leave, paid sick leave, and family leave
• Opportunities to learn and lead: on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: short-term assignments, and new experiences

Equal Opportunity Employer

POP MART is committed to equal pay initiatives and does not discriminate based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.