Retail Assistant Store Manager, 59th St.

About the role

As the Assistant Boutique Manager at Nespresso's luxury boutique inside the Bloomingdales on 59th St., you will be the co-leader to the Boutique Manager. Your responsibilities include executing strategy to ensure sales and profitability, leading store operations, and delivering an unforgettable Nespresso brand experience.

Responsibilities

• Customer Obsessed: Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety: Promote a safety-conscious culture for our employees and customers.

Requirements

• 3+ years of professional experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• A high school diploma or GED
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred

Skills

• Leadership and team management skills
• Effective communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of specialty coffee and sustainability practices
• Event planning and coordination skills
• Customer service and hospitality skills

Benefits

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Enjoy a supportive and collaborative team environment.
• Purposeful Work: Work that makes a positive impact on people and the planet.

Pay

The approximate pay range for this position is $60,000 to $70,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Schedule

Open and closing shifts, weekends, and holidays are included in the schedule.