Retail Assistant Store Manager

Who We Are

We are Gabriella White, a family-owned and operated company since 1987. We provide luxury furniture and accessories that enhance every part of your home.

What We Offer

• Competitive health, dental, and vision plans
• 401(k) plan with match after 12 months
• Sick, vacation, holiday, and parental time off
• Employee Assistance Program and Chaplain Services
• Generous Employee Product Purchase discount

What You Do

• Ensure showroom presentation and merchandising align with brand standards
• Maintain stockroom standards, visual integrity, and cleanliness
• Coordinate daily store operations, including opening, closing, inventory, merchandising, safety, and cash controls
• Drive high-quality client experience
• Address client service challenges promptly and professionally
• Assist in lead/business reviews, reporting performance insights, and recommending course corrections when needed
• Exhibit and reinforce brand values, professional conduct, and polished presentation
• Foster a constructive and collaborative environment among associates
• Maintain operational standards, including security and audit processes
• Support sales performance through coaching on service, upselling, and Customer Relationship Management (CRM) system usage
• Deliver feedback and support skill development, aligning with brand-level client experience and expectations
• Help monitor sales and operational metrics
• Escalate unresolved issues to the Store Manager and participate in follow-up
• Serve as the leader-on-duty and escalate issues as needed
• Other duties as assigned

How Success Is Measured

• Achieves store sales and invoicing goals
• Maintains RMA goals
• Achieves Net Promoter Score goals
• Maintains Average Dollar per Sale targets
• Maintains conversion rate targets

What You Bring

• Bachelor’s degree in business, operations, design, or related area preferred
• Minimum of three years of experience in retail or design environment with at least two years in a leadership role; luxury retail experience strongly preferred
• Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting
• Strong aptitude for selling luxury products with a focus on delivering exceptional client experience
• Ability to hold teams accountable while fostering a culture of performance and professional growth
• Excellent written, verbal, and interpersonal communication skills with the ability to coach, influence, and resolve conflict effectively
• Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment
• Proficient computer skills including MS Outlook, Excel, and Word; experience with CRM and ERP systems preferred
• Technical knowledge of space planning and design practices preferred, knowledge of fabrics, applications, and merchandising standards highly valued
• Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management
• Positive, professional demeanor with strong problem-solving and decision-making skills
• Commitment to brand standards, presentation, and risk management practices to protect profitability and elevate client experience
• Clean MVR and the ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed