Retail Assistant Store Manager - 2153

About the role

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.

Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, and local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week.
• Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills.
• Analytical skills
• Cash handling experience is required.
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply!

Pay

$13.00 to $19.00 per hour, plus commission based on productivity and a bonus based on store performance. The actual pay of successful Assistant Store Managers will be based on various factors, such as work location, qualifications, and experience.

Commission Plan

Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the commission incentive plan during the interview process.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Earned Wage Access program available on the second day of employment; withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.
• Paid vacation: one week after six months of service; two weeks after one year; two weeks each anniversary thereafter.
• Sick/Personal time: 8 hours after six months; 16 hours each anniversary thereafter.

Schedule

Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Hours are flexible based on business needs and may include weekends and holidays.