Retail Assistant General Manager

About the role

The Retail Assistant General Manager (AGM) position is a hands-on leadership role designed to prepare you for future General Manager responsibilities. This role involves supporting the General Manager in all aspects of daily store operations, serving as acting GM during absences, driving store performance, coaching teams, and delivering exceptional customer experiences.

Responsibilities

• Serve the General Manager in all aspects of daily store operations, including scheduling, compliance, and sales execution.
• Serve as acting GM during absences—leading daily briefings, coaching staff, and maintaining operational standards.
• Oversee cash and inventory controls, ensuring accuracy, safety, and compliance with company SOPs and state regulations.
• Drive visual merchandising, online/kiosk menu accuracy, and in-store promotions that delight customers.
• Coach and develop team members through daily feedback, performance management, and leadership mentoring.
• Collaborate with corporate partners in HR, marketing, and procurement to optimize store performance.
• Handle escalated customer concerns and uphold the highest standards of service excellence.

Requirements

• A confident and accountable retail leader with a strong work ethic and high attention to detail.
• Competitive and performance-driven, motivated by achieving measurable results.
• Adaptable and tech-savvy, with a mindset for continuous improvement and operational efficiency.
• A coach and mentor who leads by example and inspires others to perform at their best.
• Calm under pressure, with excellent judgment and problem-solving skills in dynamic environments.

Qualifications

• Minimum 2 years of experience in a retail management role.
• Experience in a fast-paced, high-volume environment.
• Strong understanding of cannabis laws and regulations.
• Proven ability to manage a team and provide performance feedback.
• Excellent communication and interpersonal skills.

Skills

• Leadership and management skills.
• Customer service and problem-solving abilities.
• Technical proficiency with point-of-sale systems and other retail software.
• Ability to handle sensitive and confidential information.

Benefits

• Pay range at $60,000 annually.
• Bonus incentives programs.
• Employee discount includes 50% off smokable cannabis products.
• Health, Dental, and Vision insurance.
• Employee Assistance Program (EAP).
• Employee Discount Program offering exclusive discounts from top national retailers.
• Paid Sick Leave (PSL) and Personal Time Off (PTO).
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Pay

$60,000 annually.

Schedule

Full-time position.