Assistant Manager, Stores

About the role

The Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Assistant Manager leads a team of Customer Experience Specialists to ensure each customer receives the best experience possible and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results. This role requires strategic thinking and a track record of driving results and developing high-performing teams.

Responsibilities

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day support for Customer Experience Specialists
• Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
• Lead by example on the sales floor
• Build brand loyalty by delivering a best in class customer experience
• Lead the store team when Store Manager is not on site
• Flex between all roles in the store as needed

Requirements

Minimum Requirements:

• 1+ years experience in store management, preferably in the luxury or fashion industry
• Experience working with a commissioned sales or retail organization and/or operationally intensive business
• Comfortability with performing routine employee touch-bases and performance reviews to support training & development
• Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
• Strong customer service orientation, clienteling abilities, floor management and sales skills
• Excellent analytical, critical thinking, problem solving, and troubleshooting skills
• Able to multitask and prioritize competing demands
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
• Passion for luxury fashion, sustainability, and The RealReal's mission
• Ability to lead by example to support internal/external customers through education and empowerment

Preferred Requirements:

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
• Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance