Retail and Cafe Supervisor

About the role

The Arizona Humane Society is seeking a full-time Retail & Café Supervisor to lead our retail and café operations across all three of our campuses. This role requires a flexible schedule, with the ability to work any day of the week based on the needs of the team, and the ability to work at our Papago Park, South Mountain, and Sunnyslope Campuses. If you're passionate about animals, thrive in a leadership role, and want to make a difference while supporting the mission of animal welfare, we'd love to hear from you.

Responsibilities

• Ensure staff and volunteers are trained, supported, scheduled, and performing to standards while delivering an exceptional customer experience.
• Oversee daily operations, staffing, scheduling, payroll, inventory, merchandising, product and menu offerings, promotions, cleanliness, and health and safety compliance.
• Assist with hiring, performance management, and volunteer coordination.
• Provide direct coverage during staffing shortages, including one scheduled day of café service each week.
• Take initiative to improve policies, procedures, workflows, and customer experiences.
• Manage budgets and financial reporting; monitor sales and inventory; reduce waste; identify new products and market opportunities; research competitors and trends.
• Lead with enthusiasm and exceptional customer service while creating a welcoming and memorable experience for every customer.

Requirements

• High school diploma or equivalent; a degree in business, financial management, or equivalent preferred.
• 2+ years of retail and/or restaurant management experience required.
• Experience in financial reporting and analysis.
• Proficient in MS Office and POS systems.
• Experience maintaining low costs, driving strong margins, and working with expense reports.
• Ability to read and write English, draft, revise, and communicate retail and training material.
• Bilingual in Spanish preferred.
• Ability to learn/use Clover software.

Schedule

Flexible schedule requiring availability to work any day of the week based on team needs, with work across the Papago Park, South Mountain, and Sunnyslope campuses.

Pay

Competitive salary.

Benefits

• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Eligibility for Public Service Loan Forgiveness (PSLF) program (for those with student loans)
• Discounts on veterinary services and other pet perks