Retail Advisor

About the role

Riceville, IA
Are you passionate about providing exceptional customer service and helping others achieve their financial goals? Do you thrive in a collaborative environment and enjoy building relationships with customers? If so, we are looking for a dedicated individual like you to join our team as a Retail Advisor at our Riceville branch.

Position Summary

Provide a full range of banking services with emphasis on personal financial needs, and lending to existing and potential customers. Greet each customer that comes into the branch. Maintain a cash drawer and handle customer transactions. May provide administrative support for the Loan Officer assigned to branch.

Essential Duties and Responsibilities

• Provide prompt, efficient, and courteous customer service for each customer coming into the branch. Handle all customer transactions relating to any deposit product offered by the bank. Accurately maintain a cash drawer and vault in a manner consistent with bank policy.
• Participate in business development by identifying and offering bank services and making referrals on other appropriate bank products and services.
• Explain and promote products/services most appropriate for the customer's needs.
• Make calls to existing and potential customers to strengthen current customer relationships as well as develop new business.
• Understand the policies, procedures, and regulations of banking. Keep abreast of relevant governmental regulations, current industry matters, and any changes that occur.
• Open personal and business accounts and prepare all related documentation. Enter required data on system for accounts/services opened.
• Provide backup support to other branch offices as needed. Travel may be necessary to ensure adequate staff coverage is maintained during absences.
• Participate in bank-sponsored events as outlined in financial institution’s “Community Events Program.”
• Provide administrative support to the Loan Officer when requested. Accept loan payments and process according to bank standards.
• Due to the nature of banking in small communities, responsibilities may include accepting and processing a variety of payments for local residents.
• Perform additional duties as they become assigned or apparent.

Desired Knowledge, Skills, & Abilities

• Thorough knowledge of banking products and services. Understand basic financial concepts and terminology. Includes both the deposit gathering and lending functions.
• Demonstrated ability to successfully work with customers and provide outstanding customer service contact on a regular basis.
• Ability to work in an environment with sensitive information, maintaining a high level of confidentiality at all times. Ability to follow guidelines and any bank related compliance or regulations.
• Excellent communication skills, both written and verbal.
• Demonstrated ability and willingness to work cooperatively in a team environment, with bank staff at all levels.
• Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology.
• Strong organizational skills with ability to prioritize multiple tasks and work under pressure.
• Ability to stand for extended period of time.
• Ability to lift up to 50 pound bags of coin occasionally.

Qualifications

• Education: High school diploma or equivalent required.
• Experience:
• 6 months’ cash handling experience, with responsibility for own cash drawer.
• Prior experience in a customer contact position required.
• Previous sales experience preferred.
• Two years of experience in a bank setting is preferred.