Retail Account Manager - Costco

About the Company

We’re The Bluebird Group – an omnichannel commerce partner that helps brands grow across every retail and digital channel. We sit at the intersection of retail, eCommerce, media, and data, helping brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, TikTok, and beyond) and drive real sales growth. Our hands‑on team of experienced retail operators executes across retail media, creative, data, insights, and full go‑to‑market strategy, simplifying a complex retail landscape so brands can scale faster and smarter.

About the Role

We’re looking for a Retail Account Manager to support a portfolio of Costco supplier accounts by driving operational execution, forecasting accuracy, inventory management, and business performance. This role serves as a key connection point between our clients, Costco, and internal teams. You’ll maintain account health, identify opportunities, solve operational challenges, and ensure brands are positioned for success through strong planning, reporting, and execution. The ideal candidate is analytical, proactive, and comfortable managing multiple priorities while supporting both client objectives and Costco requirements.

Responsibilities

• Serve as a key point of contact for clients, Costco teams, and internal stakeholders; build strong working relationships with vendor operations and Costco buying teams.
• Support day‑to‑day account management activities and ongoing business initiatives; maintain accurate records of program agreements, pricing, product information, order status, and planning activities.
• Assist with new vendor onboarding and setup for brands launching at Costco.
• Develop and manage demand forecasts to support inventory flow and business performance; monitor inventory positions and in‑stock levels, proactively identifying risks and recommending solutions.
• Analyze sales trends, forecasts, and replenishment needs; partner with clients and internal teams to improve forecasting accuracy and inventory performance; support planning for product launches, promotional events, and seasonal programs.
• Analyze vendor performance metrics, conduct root‑cause analysis, and provide weekly sell‑through reporting, analytics, and actionable recommendations.
• Translate data into insights that support business decisions and account growth; monitor key business metrics and communicate performance updates to stakeholders.
• Create, maintain, and update items within Costco systems; support new item launches, Syndigo content management, and Smarter Sorting registration; ensure item setup and documentation remain accurate.
• Monitor customer purchase orders, support issue resolution, and maintain shipping, invoicing, and operational records; coordinate with clients and internal teams to ensure smooth execution across programs.
• Identify operational issues and proactively drive resolution to ensure strong execution across account activities and retailer requirements.
• Partner with sales, supply chain, operations, and finance teams; coordinate communication and information sharing across stakeholders; support special projects and business initiatives.
• Contribute to a collaborative, client‑focused team environment.

Qualifications

• Bachelor’s degree preferred.
• Experience working with Costco on the retailer or supplier side preferred.
• Experience in account management, retail operations, supply chain, forecasting, analytics, or related fields.
• Experience supporting consumer packaged goods (CPG) brands preferred.
• Proven ability to manage multiple priorities and projects in a fast‑paced environment.

Skills & Competencies

• Strong analytical and problem‑solving skills; ability to interpret data, identify opportunities, and make recommendations.
• Excellent written and verbal communication abilities.
• Strong organizational and project management skills.
• Proficiency with Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs.
• Working knowledge of Costco systems, processes, and operational requirements preferred.
• Ability to work independently while collaborating effectively across teams.

Leadership Attributes

• Takes ownership and follows through on commitments.
• Builds trust with clients, retailer partners, and internal teams.
• Identifies issues early and proactively develops solutions.
• Thrives in a fast‑moving, collaborative environment.
• Leads with accountability, attention to detail, and a customer‑focused mindset.

Additional Requirements

• Ability to travel as needed based on client and business needs.

We prioritize the inclusion of diverse perspectives and strive to create an environment where all team members feel they belong, are respected, and are empowered to impact the business and achieve their full potential.