Retail Account Coordinator

About Canopy

Canopy is leading the way in reimagining home wellness with innovative products like humidifiers, showerheads, and diffusers. We believe your home environment is key to achieving beauty and wellness goals for the whole family. Our products are designed to make your space healthier and more enjoyable, without the hassle of traditional devices. Our mission is to provide dermatologist-recommended, easy-to-use products that support glowing skin, better sleep, and a healthier home.

Our focus is on developing standout ideas, sourcing the right materials, and defining the forms they can take. We draw on everyday observations, deep research, and an anthropological approach to product development. Our goal is to build products that are forward-thinking while respecting the past, distilling ideas to their essence while preserving what appeals to human sensibilities.

Why We're Hiring

Canopy's wholesale business has grown past the point where retail coordination can live in the margins of other people's jobs. Item setup, asset delivery, product page accuracy, promotional calendars, and sample orders are currently spread across sales and marketing, which means a launch moves at the speed of whoever has room that week. Every retailer we add multiplies that. This role pulls all of it under one owner, with the trackers and playbooks to keep it from fragmenting again as the door count grows.

Responsibilities

• Retailer Item Setup and Product Pages: Own item setup for every wholesale account, delivering the assets and copy each retailer needs to build a product page correctly the first time. Audit live pages for asset order, accuracy, and context, and push updates when something drifts.
• Retail Marketing Calendar: Run the retail marketing calendar, tracking promotional periods, launch deadlines, merchandising windows, and marketing activity across every account. Keep the calendar current enough that other teams plan from it instead of asking.
• New Account Pitches and Setup: Support the Director of Sales in pitching new strategic accounts by building pitch decks, joining meetings, and taking the lead on follow up. Once an account says yes, coordinate the internal work to get them set up.
• Account Knowledge and Relationships: Build real depth on each account's business and on the categories they compete in, so you can bring ideas rather than only answers. Prepare and maintain agendas for all key retail accounts and provide responsive, professional support to buyers, partners, and internal stakeholders alike.
• Sales Operations: Keep daily sales operations moving by coordinating administrative and sales support work, placing marketing sample orders, and preparing sales materials, documents, and presentations from established templates. Handle scheduling, meeting prep, and follow up so initiatives keep their momentum between calls.
• Systems and Reporting: Maintain organized account notes and records in our CRM and databases, and keep reports, trackers, and standard dashboards accurate and current. Use AI to take manual work out of this role rather than absorbing it.
• Process and Playbooks: Turn the way you work into documented playbooks, from item setup checklists to launch timelines to account agendas. Act as a resource to the rest of the team.

Requirements

• 2+ years of experience as an Account Coordinator, Sales Coordinator, or in a similar support role, ideally with wholesale or retail accounts. Experience with mass or specialty retailers such as Target, Ulta, Sephora, or Nordstrom is a strong plus.
• Ability to pick up new systems quickly. Comfortable figuring out how unfamiliar retailer portals or internal tools work without waiting for training.
• Real proficiency in Google Sheets or Excel. Comfortable building and maintaining trackers that other people depend on.
• Exceptional attention to detail and organization. Notice when an asset order is wrong on a product page, and keep records clean to avoid downstream issues.
• Strong written and verbal communication, with the judgment to know when something needs a quick note and when it needs a call. Work well across teams and with external partners.
• Comfort with modern, AI-native platforms and genuine interest in using AI to stitch workflows together and remove repetitive work.
• Proactive, ownership mindset. Surface gaps early, chase down answers yourself, and build systems that scale rather than working around the same problem twice.
• Entrepreneurial streak and a real interest in the Beauty, Wellness, Baby, or Home categories. Prior CPG experience in one of them is a plus, as is digital marketing experience.

You Should Apply If

• You are excited by the chance to grow Canopy's wholesale revenue by strengthening the accounts we already have, not just waiting for new ones.
• You take pride in accurate item and product page data, and you understand how much it matters to a shopper who only sees Canopy on a retailer's site.
• You like being the person who knows where every launch, deadline, and sample order stands, and you find a well-run calendar satisfying rather than tedious.
• You would rather automate a repetitive task than get faster at doing it by hand.
• You thrive in a fast-paced environment where you manage your own work, and you are comfortable being accountable for outcomes without being managed to them.

Location and Compensation

This role can be remote or hybrid, based in New York City or Austin, Texas, with regular coordination across our team based in New York City. Reports to the Director of Sales.

Base Compensation: $55-75k (final offer depends on experience, location, and qualifications). Total compensation also includes target annual bonus, equity participation, comprehensive health, dental, and vision benefits, 401(k), and PTO.

Benefits

• Canopy products for your home
• Bi-Annual team offsites
• Monthly company lunches
• Frequent brand swag
• Opportunity to earn rewards dollars via MatterNYC
• Citi Bike Membership (NYC Residents)
• 401(k) Plan (No match currently offered)
• Access to commuter, HSA & FSA spend accounts
• Access to various health-related services including One Medical, Health Advocate, Talkspace, Kind Fertility, and Teladoc
• Medical, dental, and vision insurance
• Flexible work arrangements
• Work out of our office in Brooklyn, NY (Dog-friendly office)