Coordinator, Retail Accounts

About the role

Join W. Atlee Burpee Company, the industry leader and most trusted brand in home gardening, as a Retail Account Coordinator on our Sales Operations team. In this role, you'll support our retail partners by managing pricing, processing sales orders, maintaining pricing data, and coordinating shipping and logistics activities. You'll collaborate closely with Sales, Marketing, Supply Chain, and Customer Service to ensure accurate order processing, on-time deliveries, and exceptional customer support.

Responsibilities

• Manage retailer pricing and product maintenance within customer portals, ensuring pricing accuracy and consistency.
• Create, process, and maintain sales orders to support timely order fulfillment.
• Maintain internal price books in Microsoft Dynamics 365, ensuring pricing integrity and compliance with company policies.
• Track shipments, coordinate with logistics partners, and resolve delivery issues to support on-time customer fulfillment.
• Collaborate with Sales, Marketing, Supply Chain, and Customer Service teams to resolve customer inquiries and operational issues promptly.
• Prepare reports, dashboards, and data analysis using Microsoft Excel to monitor sales activity, pricing, and key performance indicators.
• Monitor industry trends, competitive activity, and market conditions to support pricing and sales initiatives.
• Build and maintain strong relationships with retail customers by providing responsive, high-quality service.
• Partner closely with the Customer Business Manager supporting the Canadian business by assisting with order processing, point-of-sale information, item setup, customer inquiries, and other account management responsibilities.
• Support additional sales operations projects and administrative responsibilities as assigned.

Requirements

• Bachelor's degree from an accredited college or university required.
• Prior experience in a similar role, preferably within the consumer packaged goods (CPG) industry.
• Proficiency in Microsoft Office, particularly Microsoft Excel, with strong analytical and problem-solving skills.
• Experience with Microsoft Dynamics 365 or a similar ERP system is preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with the ability to build productive relationships across departments and with retail partners.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment, with a customer-centric mindset.
• Self-motivated and proactive, with a strong sense of accountability, ownership, and customer focus.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)

Benefits

• Medical, Dental, and Vision Insurance
• Health Reimbursement Account (HRA)
• 401(k) with Company Match
• Generous Paid Time Off
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Short-Term and Long-Term Disability Insurance
• Company-Paid Life Insurance
• KASHABLE Employee Loan Program
• Fresh vegetables from our company farm, available June through September

Location

300 Park Avenue, Warminster, PA