Resuscitation & Community Outreach Program Manager

About The Department

The UChicago Simulation Center strives to measurably improve the quality, safety, and experience of healthcare delivery through the application of cutting-edge simulation methods, systems thinking, human-centered design, and innovative technology. Dedicated to high-quality simulation, the Simulation Center partners across the University of Chicago Health System and Biological Sciences Division to co-design and implement simulation-based programs that promote clinical readiness, skill development, digital innovation, and research.

Job Summary

The Resuscitation & Community Outreach Program Manager is an integral member of the team, overseeing the logistics, operations, and continuous improvement of the resuscitation programs serving the health system. This includes basic life support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Life Support (PALS), Neonatal Resuscitation Program (NRP), and Advanced Trauma Life Support (ATLS).

Responsibilities

• Serves as an educator, consultant, and change agent for activities associated with resuscitation under the direction of the Assistant Director, Clinical Simulation & Resuscitation Quality.
• Maintains a robust network of instructors across the health system.
• Mainters performance to ensure high quality training occurs across all programs.
• Ensures equipment is available, maintained, and tracked for optimal programming.
• Travels to offsite locations to provide instruction, transport equipment, and serve as a simulation technical expert as needed.
• Ensures compliance with American Heart Association’s Training Institute best practices.
• Participates in and leads community outreach events.
• Drives the simulation ambulance to community-based events and executes maintenance protocols and procedures.
• Responsible for daily set-up, configuration, and clean-up of equipment, classrooms, and all materials necessary for quality resuscitation training.
• Responsible for scheduling instructors, verifying enrollment of learners, and communicating with stakeholders across all resuscitation programs in an effective and professional manner.
• Conducts timely administrative duties such as answering emails, typing reports, entering basic data, and photocopying.
• Actively participates in technical training to stay up to date with simulation technologies and resuscitation best practices.
• Serves as an active participant (i.e. imbedded actor) in simulation activities as needed.
• Cultivates and maintains a culture of customer service and partnership across the health system, promoting clear communication, transparency, and follow up related to the Resuscitation core.
• Supports adult learning principles and the learning experience for all center users.
• Serves as an active participant (i.e. imbedded actor) in simulation activities as needed.
• Cultivates and maintains a culture of customer service and partnership across the health system, promoting clear communication, transparency, and follow up related to the Resuscitation core.
• Supports quality data collection, procedures for equipment inventory, equipment usage, reservation tracking, preventative maintenance and repair logs, warranty management, productivity tracking, and survey data collection.
• Bridges a growth-mindset to all duties, actively learning new technologies and skills.
• Sets and communicates program priorities and performance standards and assesses operations using these criteria.
• Plans and conducts quality assurance reviews and recommends changes as appropriate.
• Has moderate/high levels of interactions with faculty, researchers and staff for committee work or information.
• Performs other related work as needed.

Education

• Minimum Qualifications: College or university degree in related field.
• Work Experience: Knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Preferred Qualifications: Two years of direct patient care experience as an EMT, paramedic, nurse, or equivalent; at least 3 years of experience working in a related environment; experience coordinating complex programs.

Certifications

• AHA Instructor status.
• Training for PALS and ACLS training can be provided upon hire.
• CHSOS certification to be achieved in the first 2.5 years of employment.

Preferred Competencies

• Knowledge of human anatomy and physiologic states.
• Proficiency in resuscitation and application of resuscitation in a clinical setting.
• Excellent organizational skills.
• Proficiency in MS software applications (Outlook, Word, Excel, and PowerPoint), database management, and Internet utilization.
• Proficiency with both Macintosh and Windows operating systems.
• Ability to express technical information clearly and simply to non-technical persons.
• Ability to learn new software and hardware quickly and independently.
• Ability to work well under pressure, set priorities, and make critical decisions.
• Ability to maintain confidentiality regarding job assignments and sensitive issues.
• Ability to work collaboratively with internal and external individuals from different disciplines and different levels of training.
• Strong written and verbal communication skills.
• Self-motivated and requires minimal supervision with the ability to work as a team member.
• Flexibility and adaptability to work varying hours/days/evening/weekends.
• Willingness to be cross-trained as a simulation technologist.
• Ability to bring professionalism to written and verbal interactions, cultivating and maintaining an environment that welcomes and ensures psychological safety.