Restoration Technician

Position Overview

Completes tasks at Water and Fire Restoration jobs, as well as Cleaning jobs. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Ensure appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Complete assigned jobs according to company processes while maintaining quality control on each job
• Perform damage repair to include pack-out of contents, removing/disposing of non-salvageable materials, deodorizing and treatment of surfaces
• Complete detailed cleaning of trim, ledges, baseboards, light fixtures, and more on post construction cleans
• Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction and or damage to supervisor
• Communicate customer issues, and daily job activities with supervisor and key company staff
• Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the cleaning or restoration industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines

Physical Demands and Working Conditions

• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time
• Lifting, squatting, crawling and crouching is required
• Express or exchange ideas with others quickly, receive and act on detailed information given
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside working conditions: The change of environment such as with or without air conditioning and heating