Restoration Technician

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant‑based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

About the role

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add‑on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add‑on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world‑class level of service that sets us apart from competitors.

Responsibilities

• Managing customer satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving job sites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance on vehicles, equipment and oversight of facility maintenance
• Ensuring clear communication with office staff, immediate supervisor, and fellow technicians

Qualifications

• One year of restoration experience (water damage, fire, biohazard, cleanup)
• Willingness for continued learning and growth, ability to ‘lead and coach’ teammates
• Attention to detail in organization, cleanliness, and care for facility, assets, and equipment
• Aptitude with record keeping, recording information, and communicating ‘the message’
• Awareness and respect for safety, using care and caution with teammates and customers
• Strength in multitasking, handling deadlines, and demonstrating organizational and leadership skills
• Ability to lift at least 50 lb and remain on your feet for prolonged periods

Benefits

• Online mobile courses
• Flexible scheduling
• Paid training for career advancement
• Opportunity to help people in times of need
• Aggressive competitive wages

Additional Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.