Restoration Technician

At 911 Restoration of Appleton - Oshkosh, we’re not just restoring homes and businesses — we’re giving customers a Fresh Start after disaster strikes. Our mission is to provide rapid, compassionate, and professional restoration services throughout the Fox Valley area, backed by a national network and local ownership that cares deeply about our community.

Responsibilities

• Job Setup & Execution
  • Retrieve work orders and review scope of work prior to leaving the shop.
  • Load appropriate tools, materials, and equipment for each job.
  • Perform water extraction, demolition, debris removal, and structural drying as directed.
  • Execute fire, smoke, and soot cleanup; odor removal; and contents cleaning/pack-out.
  • Safely perform mold remediation following industry standards and company protocols.
  • Handle sewage and biohazard cleanup with care and proper protective measures.
• Monitoring & Documentation
  • Conduct daily moisture readings and make adjustments to drying plans as necessary.
  • Capture detailed job documentation including photos, notes, and readings in smart phone apps.
  • Prepare clear documentation for insurance billing and project files.
  • Ensure all work meets company quality standards and complies with IICRC guidelines.
• Customer Service
  • Communicate job progress, next steps, and timelines with customers in person and by phone and text.
  • Obtain customer signatures for work authorization and job completion.
  • Represent the company professionally with empathy and respect at all times.
• Equipment & Safety
  • Maintain, clean, and organize company vehicles, tools, and restoration equipment.
  • Report equipment malfunctions or safety hazards promptly to your supervisor.
  • Use PPE and follow OSHA, EPA, and company safety protocols at all times.
• Teamwork & Availability
  • Collaborate effectively with team members and supervisors to complete projects efficiently.
  • Participate in on-call rotation for after-hours and weekend emergency response.

Requirements

• High school diploma or equivalent required.
• Prior experience in restoration, construction, or related field preferred but not required.
• Valid driver’s license with acceptable driving record.
• Strong attention to detail and ability to follow written/verbal instructions.
• Customer service focused with professional communication skills.
• Comfortable using mobile apps for job documentation (Encircle, JobSight, etc.).
• IICRC certifications preferred but not required:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying
  • FSRT – Fire & Smoke Restoration
  • OCT – Odor Control Technician

Physical Requirements

• Ability to lift and carry up to 40 lbs frequently.
• Stand, walk, crawl, kneel, and climb for extended periods.
• Work in hot, cold, damp, or confined environments.
• Wear a properly fitting respirator when required.

Pay

$20.00 – $25.00 per hour (based on experience and certifications)

Benefits

• Bonus based on performance
• Paid time off
• Flexible schedule
• Paid training and advancement within the company
• Training & development
• Wellness resources
• Competitive salary
• Profit sharing
• Opportunities for overtime and bonuses
• Company-provided uniforms, PPE, and restoration tools
• Supportive team environment with growth opportunities