Restoration Team Supervisor

About the Role

Join our Franchise as a Restoration Team Supervisor and make a difference each day by helping customers through difficult situations. We aim to make fire and water damage “Like it never even happened.” This role is ideal for someone who thrives in challenging situations, enjoys meeting new people, has excellent communication and supervisory skills, and excels at multitasking. If you are self-motivated, dependable, and eager to exceed expectations, this could be the perfect opportunity for you.

Responsibilities

• Manage and complete jobs according to SERVPRO® processes per work order.
• Oversee the job site and Restoration Technicians on-site.
• Respond to service calls, set up and establish efficient job flow, and coordinate job requirements.
• Complete job documentation and monitor assigned jobs from start to finish.
• Follow and enforce all safety procedures on the job site.
• Communicate and establish relationships with commercial, insurance, and residential customers.
• Explain processes and answer customer questions to ensure their needs are met.
• Monitor, communicate, and respond to customer needs and concerns.
• Set clear expectations for Production Technicians and supervise their activities.
• Perform production processes as scheduled and ensure quality control.
• Identify safety hazards and establish control measures to ensure safety.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details.
• Manage and control costs of production projects.
• Protect and properly use equipment and materials.
• Maintain vehicles, equipment, warehouse, and office areas.
• Perform sales and marketing activities, including add-on sales and security checks.

Requirements

• Effective written and oral communication skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Ability to travel locally or out of state when necessary.

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Exposure to chemicals.
• Walking and standing for long periods of time, driving, sitting, climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings).
• Repetitive pushing/pulling/lifting/carrying objects.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance