Restoration Project Manager - Water and Fire mitigation

About the role

Join our franchise as a Restoration Project Manager and be part of a team focused on excellent service, fairness, and mutual respect. This front-line management position oversees all aspects of assigned restoration projects and production crews, driving customer satisfaction, revenue growth, profit growth, and staff development. You will make a difference each day by helping to restore fire and water damage to make it “Like it never even happened®!”

Responsibilities

• Manage the customer and client experience, ensuring overall satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Prepare accurate scopes of work and estimates using proprietary software.
• Negotiate customer/client approval of project scope and estimates.
• Schedule, coordinate, and oversee crews and resources, including subcontractors, for active projects.
• Review job site documentation to ensure proper client requirements and billing processes.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses, including equipment, vehicles, and material assets.
• Follow and oversee safe work practices and adherence to safety guidelines.
• Participate in recruiting, hiring, and training production teammates.

Requirements

• Effective written and oral communication skills with intermediate math and computer proficiency.
• Experience in cleaning/restoration preferred.
• High school diploma or GED.
• IICRC certifications preferred; Xactimate® experience a plus.
• Valid driver’s license required.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and in tight spaces (e.g., crawl spaces, attics).
• Ability to sit, stand, or walk for prolonged periods.
• Ability to repetitively push, pull, lift, or carry objects.
• Ability to work with or around cleaning products and chemicals.
• Ability to travel locally and out of state when necessary.
• Ability to successfully complete a background check subject to applicable law.

Benefits

• 401(k) matching
• Performance-based bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Company parties
• Signing bonus
• Training and development, including industry certifications

Pay

$22.00 - $25.00 per hour, based on experience.