Mitigation Project Manager Water and Fire Restoration

Compensation And Benefits

• Expected total compensation: $90,000 – $115,000 per year, based on experience and performance (base salary plus performance bonuses)
• 100% company-paid health, dental, and vision insurance for employee-only plans
• 401(k) with company match
• Company vehicle
• Fuel card
• Company cell phone and tablet
• Paid holidays
• Paid time off / CTO
• Ongoing training, certifications, and career development
• Opportunity to grow with a Top 100 SERVPRO franchise
• Stable, family-owned company with more than 50 years in the New Hampshire market

What You Will Do

As a Mitigation Project Manager, you will take ownership of mitigation projects and make sure jobs are completed safely, efficiently, profitably, and with strong communication from start to finish.

• Respond to water, fire, smoke, and mold losses and take the lead on mitigation projects
• Inspect job sites, determine scope, and create mitigation plans
• Build drying plans, equipment layouts, containment plans, and demolition plans
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems
• Communicate with homeowners, property managers, insurance adjusters, and third-party administrators
• Schedule, coordinate, and lead mitigation crews and vendors
• Monitor job progress, moisture readings, equipment usage, labor, and job profitability
• Maintain complete job documentation, including photos, moisture logs, notes, signatures, and required forms
• Manage estimate updates, supplements, and documentation needed to support billing
• Set clear expectations with customers and deliver a five-star service experience
• Coordinate smooth handoffs to reconstruction when needed

Minimum Requirements

This role requires restoration industry experience. Please apply only if you meet the following requirements:

• 3+ years of recent water mitigation, fire mitigation, or property restoration experience
• Experience running mitigation jobs from start to finish
• Proficiency with Xactimate for mitigation estimating and sketching
• Ability to manage multiple active jobs and keep crews organized
• Working knowledge of drying, demolition, containment, decontamination, and mitigation best practices
• Experience communicating directly with insurance adjusters and/or third-party administrators
• Strong written and verbal communication skills
• Comfort using job management software, email, mobile apps, photos, and spreadsheets
• Valid driver's license and ability to meet company driving standards
• Ability to participate in an after-hours/on-call rotation as needed

Candidates without both recent mitigation experience and Xactimate experience are unlikely to be a fit for this position.

Preferred Qualifications

• IICRC certifications such as WRT, ASD, FSRT, or AMRT
• Experience with program work and third-party administrators
• Prior role as a Mitigation Project Manager, Mitigation Supervisor, Crew Chief, or Restoration Project Manager
• Experience with commercial mitigation or large-loss projects
• Experience using SERVPRO systems or other restoration job management platforms