Restoration Project Manager

Benefits

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• SERVPRO Restoration Project Manager
• SERVPRO of Stockton
• SERVPRO of San Leandro
• SERVPRO of Hayward
• SERVPRO of Livermore
• SERVPRO of the Central Valley
• SERVPRO of California
• SERVPRO of the Bay Area
• SERVPRO of the United States

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop the scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.
• Daily communication with technicians to obtain job status and updates.
• Able to travel out of state if needed.
• Able to work overtime as needed.
• Train and manage personnel.
• Continued development of leadership/management skills as well as restoration expertise.

Requirements

• Effective written and oral communication
• Intermediate math and computer skills
• Experience in cleaning/restoration preferred
• High school diploma/GEDIICRC certifications preferred, Xactimate® experience a PLUS!