Restoration Project Manager

Key Responsibilities

• Own mitigation projects from intake through closeout, including inspections, scoping, production oversight, supplements, invoicing, and punch list completion.
• Conduct initial loss inspections, document conditions, and communicate findings to carriers and property owners.
• Proactively manage supplements and scope changes throughout the project lifecycle.

Financial Performance & Cost Management

• Manage project costs to achieve a minimum 40% gross profit target.
• Monitor labor, equipment, and subcontractor expenses and flag overruns early.
• Drive revenue through complete scoping, accurate documentation, and timely supplement submission.

Customer & Carrier Relations

• Serve as primary point of contact for homeowners and insurance carriers.
• Set expectations, manage communications, and handle supplement negotiations.
• Collect deductibles and initial payments on-site and ensure same-day documentation.

Field Operations & Crew Coordination

• Direct crews and subcontractors to ensure timely, high-quality production.
• Enforce IICRC S500/S520 standards, verify proper equipment usage, and ensure safe job site conditions.

Documentation & Reporting

• Maintain complete daily documentation including photos, moisture logs, DWAs, and job updates.
• Submit all updates daily and ensure all communication and decisions are documented in writing.

On-Call & Emergency Response

• Participate in a 24/7 emergency on-call rotation and respond to losses within required timeframes.
• Perform initial inspections, deploy emergency mitigation equipment, and secure authorization before leaving emergency sites.

Safety & Compliance

• Enforce OSHA safety standards and ensure compliance with IICRC and Virginia DPOR requirements.
• Maintain strict PPE compliance and adhere to all safety and labor regulations, including minor labor restrictions.

Required Skills & Qualifications

• Proficiency with Xactimate estimating platform required (Level 1 minimum; Level 2 preferred).
• Working knowledge of insurance restoration claims process, including ACV, depreciation, supplements, and carrier negotiation.
• Strong written and verbal communication skills for interaction with property owners, carriers, and adjusters.
• Experience managing project budgets, tracking labor costs, and controlling field expenditures against scope.
• Proficiency with field management CRM platforms for documentation, scheduling, and reporting.
• Valid Virginia driver’s license with clean driving record and ability to operate company vehicles.
• High school diploma or equivalent required.
• Must pass background check and drug screening.
• IICRC WRT required within 90 days of hire.
• IICRC ASD required within 90 days of hire.
• IICRC AMRT preferred.
• IICRC FSRT preferred.
• IICRC OCT preferred.
• Minimum 2 years of restoration, insurance restoration, or construction project management experience preferred.