Restoration Project Manager

RESTORATION PROJECT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting
• Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets
• Oversee projects to ensure work is completed according to specifications, building codes, and schedules
• Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors
• Provide detailed quality control through frequent site visits and inspections
• Anticipate risks, delays, or conflicts and proactively resolve them
• Maintain compliance with local/national building codes and safety standards

CLIENT & ADJUSTER COMMUNICATION

• Manage day-to-day homeowner and insurance adjuster interactions
• Set and manage expectations, deliver clear updates, and resolve issues promptly
• Document full scope of repairs during site visits and communicate findings
• Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors
• Communicate difficult or sensitive information tactfully and professionally

FINANCIAL OVERSIGHT

• Prepare job budgets, track expenses, and manage cash flow
• Ensure each project achieves a minimum gross profit margin as set by company standards
• Handle invoicing, collections, and financial closeout of jobs
• Support accounting team with cost tracking, invoicing, and mortgage company coordination

PROCESS & PERFORMANCE

• Develop, manage, and improve operational procedures and workflows for efficiency and accountability
• Oversee jobsite safety, organization, and cleanliness at all times
• Provide owners, clients, and teams with updated two-week lookahead schedules
• Conduct weekly progress meetings and issue meeting minutes
• Track submittals, RFIs, and change orders accurately
• Ensure subcontractors comply with scope, schedule, and quality expectations

CUSTOMER EXPERIENCE & SERVICE

• Deliver a calm, empathetic presence to families navigating stressful losses
• Ensure satisfaction at every stage; follow up after completion to maintain trust
• Act as an advocate for the homeowner while balancing carrier requirements
• Support sales and marketing efforts through strong client relationships and reputation

REQUIREMENTS & TRAITS

• 3-5 years of construction project management experience preferred (residential, remodeling, or restoration)
• Prior insurance restoration or disaster recovery experience strongly preferred
• Strong estimating ability; Xactimate knowledge a plus
• Exceptional organizational, detail orientation, and follow-through skills
• Positive, self-starting mindset; thrives in high-pressure environments
• High empathy and excellent communication skills—calm under stress, clear with clients, confident with teams
• Proficient in Microsoft Office; familiarity with Procore, MS Project, or similar platforms a plus
• Able to manage multiple projects independently and simultaneously
• Able to work at the company office in Lynchburg, VA

BENEFITS

• Company Vehicle with Fuel Card
• 401(k) match up to 4%
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Unlimited PTO