Restoration Manager

SERVPRO® Team Friermuth restores lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

Core Values

• Heart & Hustle — Give your Best
• Accountability — Own the Outcome
• Alignment — One team. One mission - TEAMWORK WINS
• Positivity — Here to Help
• Integrity — Do What is Right

About the Role

The Restoration Manager (RM) leads mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure crews deliver exceptional customer outcomes on time, safely, and profitably.

Compensation includes a competitive base salary plus performance-based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction.

Responsibilities

Sales & Revenue Growth (Primary)

• Conduct on-site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from inspections by presenting clear solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self-generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow-through: ensure deposits, authorizations, and job files are complete to start work promptly.

Operations & Delivery

• Manage the customer experience end-to-end; set clear scope, timeline, and communication cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with company standards and regulatory requirements.
• Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.

People & Leadership

• Recruit, train, coach, and develop Restoration Supervisors and Technicians; model Core Values daily.
• Set priorities, remove roadblocks, and recognize wins.
• Foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement.

Administration & Communication

• Communicate clearly with customers, adjusters, property managers, and internal stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

Requirements

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record—comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem-solving skills.
• IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.
• Valid driver’s license; ability to work an on-call rotation when needed.
• Ability to successfully complete a Servpro-required background check and drug test subject to applicable law.

Physical and Work Environment Requirements

• Exposure to extreme conditions such as heat.
• Walking and standing for long periods of time, driving, sitting, climbing.
• Ability to climb ladders and work at ceiling heights.
• Must be available to work a rotating on-call schedule.

Benefits

• Dental insurance – available day 1.
• Health insurance – available day 1, with 5 different plans to select from.
• Vision insurance – available day 1.
• 401(k) after 1 year with 4% employer match.
• 6 paid holidays + 1 floating holiday after 90 days.
• 1 week total paid vacation time after 1 year of employment.
• Employee referral program.
• Career path planning and training.
• Employee recognition programs.