Restoration Manager

About the role

SERVPRO Team Dobson is looking for a Restoration Manager to lead our restoration projects and crews in McKees Rocks, PA. This is a hands-on, front-line leadership role responsible for delivering exceptional service, coordinating operations, and driving team success. If you’re a strong communicator, a natural leader, and someone who thrives in a fast-paced, service-oriented environment, we want to meet you!

Responsibilities

• Develop accurate scopes of work and prepare estimates using computer tools and SERVPRO proprietary software
• Secure customer and/or client approval of project scope and estimates
• Schedule, coordinate, and supervise crews, subcontractors, and resources for active jobs
• Review job site documentation to support services, compliance, and proper billing
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, equipment, vehicles, and material assets
• Oversee the customer experience, ensuring high satisfaction and strong online reviews
• Provide rapid response to incoming leads and potential customers
• Assist with recruiting and training restoration team members

Requirements

• Valid driver’s license
• High school diploma/GED required; Associate or Bachelor’s degree preferred
• Minimum 1 year of management or supervisory experience
• Minimum 3 years of experience in the restoration or related industry
• IICRC certifications preferred
• Experience with Xactimate strongly preferred
• Ability to lift at least 50 lbs. regularly (and up to 100 lbs. with assistance)
• Comfortable climbing ladders, working at ceiling heights, and navigating tight spaces (attics, crawl spaces)
• Ability to repetitively push, pull, lift, and carry materials
• Ability to work safely around cleaning agents and job site hazards
• Ability to successfully complete a full background check subject to applicable law
• Successfully pass a pre-employment drug test

Benefits

• Commissions
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Pay

Compensation: $70,000.00 - $80,000.00 per year