Restoration Estimator - In Person

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Primary Responsibilities

• Establish and maintain strong customer relationships for restoration services
• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
• Absess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
• Analyze labor, materials, equipment, and time required for restoration and remediation projects
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
• Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions
• Collaborate with Project Managers and field teams to validate scope, pricing, and production approach
• Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy
• Assemble clear, accurate, and well-organized estimates for internal review and client submission
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Requirements

• Bachelor’s degree in construction management, Business, or related field preferred
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
• Strong customer service skills with the ability to manage customers during stressful loss situations
• Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
• Detail-oriented with strong organizational and documentation skills
• Valid driver’s license with the ability to travel locally to job sites as needed

Preferred Certifications

• (SERVPRO / Industry Standard) IICRC Certifications
• Preferred Xactimate Training

Physical And Work Environment Requirements

• Walking and/or standing for extended periods throughout the day
• Frequent driving and sitting
• Sometimes use of ladders and work at heights
• Exposure to varying environmental conditions, including heat and humidity

Normal Working Hours, Additional Working Hours, And Travel Requirements

• This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week.
• Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.
• This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours.
• Rapid response to water, fire, and other property damage events is a critical component of this role.
• Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.

Pay Structure

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.