Restoration Crew Lead

Restoration Crew Lead position supporting projects throughout Lake Geneva and surrounding communities.

About the role

As a Restoration Crew Lead, you'll lead restoration projects in the field while helping customers navigate stressful situations. Your day may include meeting with your crew, reviewing schedules, loading equipment, and heading to job sites. On site, you'll assess work, communicate with customers, assign tasks, and ensure work is performed safely and to SERVPRO standards. You'll lead water mitigation, fire cleanup, mold remediation, storm damage restoration, and other emergency services. This role requires leadership, decision-making, team training, and professionalism to deliver excellent customer service.

Responsibilities

• Lead restoration technicians on residential and commercial restoration projects
• Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
• Communicate professionally with customers regarding project progress and expectations
• Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
• Perform demolition and mitigation activities as needed
• Complete moisture readings, job documentation, and daily project notes
• Take required photos and maintain accurate project records
• Ensure job sites remain clean, organized, and safe
• Train and mentor restoration technicians
• Assist with quality control and adherence to SERVPRO production standards
• Maintain communication with Project Managers regarding project status and concerns
• Follow all SERVPRO safety policies and procedures
• Participate in the rotating on-call schedule and respond to emergency losses as needed

Requirements

• Previous restoration, construction, mitigation, or leadership experience preferred
• IICRC certifications preferred but not required
• Experience leading or supervising employees preferred
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Strong organizational and problem-solving skills
• Basic computer and smartphone proficiency
• Valid driver's license and insurable driving record
• Ability to successfully pass a background check

Physical Requirements

• Ability to lift and carry up to 75 pounds regularly
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces
• Ability to work in varying temperatures and environmental conditions
• Ability to safely operate restoration equipment and hand tools
• Ability to wear required PPE, including respirators when necessary

Work Environment

• Full-time position supporting restoration projects throughout Lake Geneva and surrounding communities
• Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Rotating on-call responsibilities for after-hours emergency response
• Residential, commercial, and industrial job site environments
• Fast-paced team environment with opportunities for advancement

Skills

• Leadership by example and ownership of work
• Strong work ethic and positive attitude
• Dependable attendance and punctuality
• Excellent customer service and communication
• Ability to train, motivate, and support team members
• Commitment to safety and quality workmanship
• Professionalism and solution-focused during emergencies
• Team player who takes pride in helping customers and supporting coworkers

Benefits

• 401(k) with company match available after eligibility requirements are met
• Dental insurance
• Vision insurance
• Paid time off
• Training & development
• Opportunity for advancement
• Company vehicle may be available based on position and responsibilities

Pay

$18.00 - $21.00 per hour (DOE)

Schedule

Monday-Friday, 8:00 AM - 4:30 PM, plus rotating on-call responsibilities