Restoration Crew Lead

Restoration Crew Lead supporting residential and commercial projects throughout Racine County and surrounding areas.

About the Role

As a Restoration Crew Lead, you'll guide projects from the field while leading technicians through water, fire, mold, biohazard, and storm damage restoration work. Your day may start by meeting your crew at the shop, loading equipment, reviewing the day's schedule, and heading to a customer's home or business. Once on site, you'll assess the work, communicate with the customer, assign tasks, and ensure all work is performed safely and according to SERVPRO standards. Throughout the day, you'll monitor drying equipment, perform demolition, document job progress, complete moisture readings, take photos, and maintain communication with Project Managers. You'll also help train newer technicians and ensure job sites remain clean, organized, and professional. No two jobs are the same—one day you may extract water from a flooded basement, while the next you may lead fire cleanup, mold remediation, or storm damage mitigation.

Responsibilities

• Lead restoration technicians on residential and commercial restoration projects
• Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
• Communicate professionally with customers regarding project progress and expectations
• Set up and monitor drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
• Perform demolition and mitigation activities as needed
• Complete moisture readings, documentation, and daily job notes
• Take required job photos and maintain accurate project records
• Ensure job sites remain clean, safe, and professional
• Train and mentor restoration technicians
• Assist Project Managers with project coordination and communication
• Follow all SERVPRO production guidelines and safety procedures
• Participate in the rotating on-call schedule and respond to emergency losses as needed

Requirements

• Previous restoration, construction, mitigation, or leadership experience preferred
• Experience leading or supervising employees preferred
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Strong organizational and problem-solving skills
• Basic computer and smartphone proficiency
• Valid driver's license and insurable driving record
• Ability to successfully pass a background check

Physical Requirements

• Ability to lift and carry up to 75 pounds regularly
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces
• Ability to work in varying temperatures and environmental conditions
• Ability to operate restoration equipment and hand tools safely
• Ability to wear required PPE, including respirators when necessary

Work Environment

• Full-time position supporting restoration projects throughout Racine County and surrounding areas
• Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Rotating on-call responsibilities for after-hours emergency response
• Residential, commercial, and industrial job site environments
• Fast-paced team environment with opportunities for advancement

What We're Looking For

• Someone who can lead by example
• Strong work ethic and positive attitude
• Dependable attendance and punctuality
• Excellent customer service skills
• Ability to train, coach, and support team members
• Commitment to safety and quality workmanship
• Someone who remains calm and focused during emergency situations

Benefits

• 401(k) with company match available after eligibility requirements are met
• Dental insurance
• Vision insurance
• Paid time off
• Training & development
• Opportunity for advancement
• Company vehicle may be available based on position and responsibilities

Pay

$18.00 - $21.00 per hour, based on experience

Schedule

Monday-Friday, 8:00 AM - 4:30 PM, plus rotating on-call responsibilities