Restoration Contents Technician

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve. At Merit, our purpose is simple and non‑negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist for two families: the families we serve and the families inside this company.

Responsibilities

• Contents Packing & Documentation: Photograph, identify, and inventory customer’s contents at pack‑out; wrap, package, and label contents for transport to the cleaning facility; maintain accurate inventory and disposition records; complete a daily log of work performed.
• Cleaning & Restoration: Unwrap, assess, and clean contents according to established procedures; re‑wrap, package, and label cleaned contents for storage or return; inspect completed work for quality; perform basic maintenance on cleaning equipment.
• Customer Service & Communication: Communicate professionally with customers throughout the contents process; return cleaned and restored property to the customer once building restoration is complete; assist shop customers as needed.
• Facility & Shop Maintenance: Vacuum and maintain shop cleanliness; clean shop bathroom and drying rooms; wash shop towels and moving blankets; pull trash and recycling; provide the Branch Manager with a list of needed supplies.
• Collaboration & Reporting: Determine the appropriate sequence of steps for each customer’s contents; maintain timely communication with Project Managers, Supervisors, and Managers; keep daily logs current and coordinate to keep jobs on track.

Requirements

• High school diploma or GED.
• Ability to apply basic math skills to determine appropriate equipment type and quantity needed for a job.
• Basic proficiency with computers, email, and mobile devices used to record and report daily activity.
• Familiarity with contents inventory or job‑tracking software is a plus, or a fast learner.
• Strong attention to detail and commitment to accuracy in documentation and quality control.
• Clear, professional communicator, comfortable interacting with customers in stressful situations.
• Ability to work both independently and as part of a team.
• IICRC certification in contents processing or a related discipline is a plus, though not required.
• Valid driver’s license and reliable transportation preferred.

Work Environment & Physical Demands

• Regularly required to sit, use hands, reach with arms, talk, and hear; frequently required to stand and walk.
• Must regularly lift and/or move up to 40 lb, and occasionally lift and/or move up to 75 lb.
• Work is performed both on customer property and within the company’s contents processing facility.
• May encounter properties without utilities or heat, fire damage, mold, or other organic growth; must follow safety protocols and use provided PPE when handling contaminated or hazardous materials.
• Daily exposure to the contents processing area where inventory, supplies, and equipment are stored and maintained.
• Noise level is usually moderate.

Benefits

• 401(k) with matching contributions
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance