Restoration Collections & Claims Associate

Key Responsibilities

• Prepare and finalize invoices for mitigation, restoration, or reconstruction services to ensure accuracy and alignment with approved scopes of work.
• Review project documentation including work authorizations, field notes, photos, drying logs, equipment usage logs, and supporting documentation to ensure invoices accurately reflect services performed.
• Contact customers or responsible parties regarding outstanding balances not covered by insurance.
• Follow up on overdue accounts and manage the collections process to reduce delinquent receivables.
• Negotiate payment plans with customers when necessary, within company guidelines.
• Negotiate claim payments and supplements with insurance adjusters to ensure proper reimbursement.
• Review scopes of work, Xactimate estimates, and documentation to support claim negotiations.
• Cook up with project managers and field staff to collect required claim documentation.
• Track outstanding insurance claims and follow up with adjusters regarding payment status.
• Resolve billing or scope disputes with insurance carriers.
• Maintain detailed records of claim communication, invoices, and payment activity.
• Aid in collections on outstanding balances when necessary.

Qualifications

• A High School Diploma is required.
• Two or more years of experience in collections, accounts receivable, or insurance claims processing is preferred.
• Experience working with insurance adjusters and claim documentation is strongly preferred.
• Familiarity with Xactimate estimates or restoration industry billing practices is a plus.
• Strong negotiation, communication, and problem-solving skills are essential.
• A high attention to detail and strong organizational abilities are required.
• Proficiency with Microsoft Excel and accounting systems such as Sage Intacct is beneficial.