Restoration Collections & Claims Associate

About this position

Serclean is a leading mitigation, restoration, and environmental services company. The Restoration Collections & Claims Associate role involves preparing and finalizing invoices, reviewing project documentation, contacting customers, managing collections, negotiating claim payments, and resolving billing disputes.

Key Responsibilities

• Prepare and finalize invoices for mitigation, restoration, or reconstruction services to ensure accuracy and alignment with approved scopes of work.
• Review project documentation including work authorizations, field notes, photos, drying logs, equipment usage logs, and supporting documentation to ensure invoices accurately reflect services performed.
• Contact customers or responsible parties regarding outstanding balances not covered by insurance.
• Follow up on overdue accounts and manage the collections process to reduce delinquent receivables.
• Negotiate payment plans with customers when necessary, within company guidelines.
• Negotiate claim payments and supplements with insurance adjusters to ensure proper reimbursement.
• Review scopes of work, Xactimate estimates, and documentation to support claim negotiations.
• Cook up with project managers and field staff to collect required claim documentation.
• Track outstanding insurance claims and follow up with adjusters regarding payment status.
• Resolve billing or scope disputes with insurance carriers.
• Maintain detailed records of claim communication, invoices, and payment activity.
• Absorb assistance with collections on outstanding balances when necessary.

Qualifications

• A High School Diploma is required.
• Two or more years of experience in collections, accounts receivable, or insurance claims processing is preferred.
• Experience working with insurance adjusters and claim documentation is strongly preferred.
• Familiarity with Xactimate estimates or restoration industry billing practices is a plus.
• Strong negotiation, communication, and problem-solving skills are essential.
• A high attention to detail and strong organizational abilities are required.
• Proficiency with Microsoft Excel and accounting systems such as Sage Intacct is beneficial.

What We Offer

• Weekly compensation
• Health Insurance – 100% paid by company for employee
• Vision, Dental, Long and Short-Term Disability coverage
• 401(k) with company matching
• Life insurance
• Paid vacation and holidays
• Ongoing training, coaching, and professional guidance
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Equal Opportunity Employer

Serclean is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Salary Information

TBD