Servicing and Collections Associate

Responsibilities

• Manage vendor relationships by monitoring performance against SLAs, tracking deliverables, and maintaining up-to-date contract and contact documentation.
• Facilitate communication and project coordination between multiple internal departments and external vendors, ensuring clear expectations, timely information flow, and alignment on deliverables and deadlines.
• Consistently track and monitor collections performance on various portfolios and be able to speak to that progress in leadership and/or investor meetings.
• Drive collections results through developing and supporting collections practices while adhering to the policies and regulations.
• Investigate and resolve operational issues and escalations, perform root-cause analysis and coordinate corrective action plans with internal stakeholders and vendor partners.
• Support and develop collections staff, which could include coaching sessions, refresher training, performance improvement plans, procedure updates, etc.
• Ensure compliance with regulatory requirements (including appropriate FDCPA guidelines), internal policies, and data security standards by participating in audits, assessments, and remediation efforts.
• Collaborate with servicing operations teams to reconcile data discrepancies, validate reconciliations, and streamline handoffs between internal teams and external vendors.
• Pull ad-hoc analysis and operational reports using Excel, SQL, or business intelligence tools to provide timely insights into vendor performance, servicing outcomes, and invoicing accuracy.

Minimum Requirements

• Bachelor’s Degree preferred (Accounting, Finance or other applicable field)
• Minimum of 4+ years of collections experience, preferably in the B2C markets
• Minimum of 2-3 years related analytical and/or operational experience including root cause analysis and strong data-driven decision making
• Strong understanding of vendor lifecycle management, SLAs, KPIs, contract terms, and basic regulatory expectations impacting third-party relationships.
• Strong communication and interpersonal skills
• Proficiency with Excel (pivot tables, advanced formulas) and experience with data analysis tools such as SQL, Tableau, Power BI, or similar platforms

Preferred Qualifications

• Experience in the solar industry
• Experience with loan servicing platforms and/or lease servicing platforms
• Experience with Salesforce