Restaurant Waitstaff

About the role

Neiman Marcus, a leading luxury retailer within Saks Global’s portfolio, delivers curated product assortments, exclusive activations, and exceptional customer experiences across its 36 stores, digital channels, and remote selling. As a Restaurant Server, you are the face of the Saks Global dining experience, providing warm, sophisticated hospitality by combining deep menu knowledge with flawless table service to ensure every guest enjoys a premium, memorable meal that reflects the brand’s luxury standards.

Responsibilities

• Gracious Hospitality: Manage table pacing and interact with guests in an attentive, professional, and sophisticated manner.
• Epicurean Expertise: Demonstrate comprehensive knowledge of the food menu, preparation methods, ingredients, and culinary terminology; describe dishes, articulate daily specials, and handle dietary restrictions.
• Beverage Craft & Pairing: Offer tailored wine, beer, and spirit pairings and execute flawless technical beverage service procedures.
• Station Operations & Maintenance: Complete all pre‑shift, post‑shift, daily, and weekly side‑work duties as assigned.
• Table Settings: Follow strict brand guidelines for order of service, ensuring correct placement of fine china, luxury glassware, and flatware.
• Upkeep: Clean, sanitize, and maintain server workstations and active dining areas to guarantee a spotless floor environment.
• Physical Setup: Assist with moving or lifting service objects (e.g., tables, chairs, highchairs) safely.
• Financial Integrity: Adhere to accounting procedures for guest transactions, accurately manage split checks and authorized payment methods in the POS system.
• Team Synergy: Participate in daily pre‑shift meetings to review covers, VIP reservations, and culinary updates.
• Luxury Standards: Maintain personal hygiene and presentation standards, including a clean, pressed uniform and professionally groomed hair and nails.
• Schedule & Shift Integrity: Arrive on time, fully uniformed, and prepared; punch in/out accurately; coordinate meal breaks and time‑off requests with management.

Requirements

• High School Diploma or GED preferred.
• Proven experience in a high‑end, premium, or upscale food and beverage environment following strict table service guidelines.
• Physical stamina for extended periods of standing, walking, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.
• Willingness to work a flexible schedule that includes evenings, weekends, and holidays.

Skills

• Thorough knowledge of upscale order‑of‑service guidelines, fine‑dining table setups, and culinary & beverage terminology.
• Strong foundational knowledge of premium wine, beer, and spirits for pairing recommendations.
• Exceptional customer service and problem‑solving abilities with premium clientele.
• Proficiency with POS systems and accurate transaction handling.
• Self‑motivated, highly organized, detail‑oriented, and collaborative team player.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Basic and supplemental life insurance.
• Disability insurance.
• Voluntary benefits such as critical illness, hospital, and accident insurance.
• Comprehensive benefits package for eligible full‑time employees.
• Employee discount.

Pay

Salary range: $20.12 – $25.15 per hour. Compensation varies by geographic location; actual starting pay is determined based on work location, experience, and other job‑related factors.

Schedule

Flexible schedule tailored to premium retail and hospitality needs, including evenings, weekends, and holidays. Punctuality and accurate time‑keeping are required, with coordinated meal breaks and proactive time‑off request management.