Restaurant Supervisor - J's Restaurant

Primary Responsibilities

• Operational Excellence
• Shift Management: Oversee daily operations, including opening/closing procedures, floor plans, and reservation management.
• Quality Control: Conduct daily taste panels and menu classes to ensure only premium products reach our guests.
• Facility Oversight: Maintain a safe, sanitary environment and manage repair/maintenance needs through proactive work orders.
• Financial Integrity: Execute revenue and check-control procedures while monitoring staffing levels against forecast and budget.
• Team Leadership
• Development: Train staff on Horseshoe Bay Resort and Crescent service standards; reinforce empowerment principles.
• Performance: Manage daily associate relations, ensure fair station rotations, and oversee accurate scheduling and time adjustments.
• Culture: Foster a motivated, well-trained team by providing active support on the floor during peak service hours.
• Guest Engagement
• Presence: Maintain a constant, welcoming presence on the floor to seek feedback and resolve operational challenges (call-outs, unexpected bookings) in real-time.
• Continuous Improvement: Support the Quality Improvement Process to elevate the overall guest experience.

Employment Standards & Requirements

• Experience: Minimum two (2) years of food service or related hospitality experience.
• Certifications: 18+ years of age; valid TABC and Food Handler’s certificates required.
• Education: High school diploma or GED required; college coursework in Hospitality or Management preferred.
• Leadership: Demonstrated ability to lead a team and work effectively in a high-pressure environment.
• Schedule: Ability to work a flexible schedule (evenings, weekends, holidays) based on 24/7 business needs.

Physical & Mental Demands

• Ability to stand/walk for extended periods and lift up to 50 lbs.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Commitment to maintaining a clean, safe, and environmentally responsible workspace.

Welcome To The Lake Life (Benefits)

• Insurance: Medical, Dental, and Vision coverage; Critical Illness and Accident plans.
• Future: 401(k) Plan with Employer Match and a Manager‑in‑Training (MIT) Program.
• Stability: Paid Vacation, Paid Holidays, and scheduled reviews/raises.
• Associate Perks: Dining: Weekly meal subsidies and retail/dining discounts at the resort.; Play: Limited access to select resort amenities (e.g., golf) based on occupancy.; Travel: Discounts at more than 100 Crescent Hotels & Resorts properties nationwide.

Experience Required

• Experience maintaining strong floor presence to engage guests, resolve service issues in real time, conduct taste panels and menu knowledge training, and support revenue, labor control, and check-control procedures aligned with budget and forecast expectations.
• Experience training and coaching food and beverage associates on service standards, managing schedules and station rotations, handling time adjustments, and supporting a motivated, well-trained team during peak service hours.
• Experience supervising daily food and beverage operations, including opening and closing procedures, floor plan execution, reservation flow, and maintaining service quality during high-volume meal periods in a resort or hospitality environment.

Education Required

• High School or better
• PREFERRED: Bachelors or better
• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights notice from the Department of Labor.